We are happy to exchange or refund your purchase if you are not entirely satisfied with our product. Delivery charges are non refundable. All UK exchanges are subject to a 5.99 return delivery charge and overseas as detailed in our delivery charges above. All customer returns are subject to a 10 admin charge.

If you wish to return any items purchased online at , please follow the following steps:

1. If you wish to return an item, you must notify your intention to return it, in writing, within 7 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the world).

2. All items must be returned in unused (re-saleable) condition. You are entitled to a refund within 30 days of returning your item.

3. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.

4. Any item purchased online at , must be returned directly to :

HP14 4PR

Return of faulty, incorrect or sub-standard products

Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.

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